Thursday, August 6, 2009

Solaiemes adds X+V support to its AVISG product family.

X+V is a nice standard endorsed by the W3C initially developed by Opera and IBM some years ago to bring vocal functionality to web browsers. Among its nice features is to allow to embed
voice content (using VXML 2.0) on XHTML content. This allows to leverage current web applications architecture to bring also vocal and multimodal functionality to voice enabled web browsers.
The Solaiemes approach is to use the AVISG infrastructure to implement X+V using current web browsers that do not have any voice functionality and using current IVR systems. This allows bringing multimodal (web + vocal) interaction to users that just have a simple web browser and a vocal phone (POTS, mobile, SIP, VoIP, widgets enabling VoIP embeded in a webpage, etc). Then, we try to achieve the main objective of X+V standard, to leverage current web application architecture to provide both web and vocal content in a single document. This is done by means of AVISG that splits web content and pushes it to the simple web browser and vocal content and pushes it to the phone channel through a current IVR system.
This fresh approach to X+V greatly leverages current premise and cloud based IVR systems (or if you want it the other way around: leverages current self-customer care web systems) to provide multimodal interaction using simple clients already in place in most users PC Desktops, mobile phones, etc.

Soon, videos with use cases mobile and pc-browser using 3rd party cloud IVRs, stay tunned

by Saúl Labajo

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